Delete your account

This page explains how members of the ESMA International Network can request deletion of their account and the personal data held about them, in the ESMA International Network mobile app (developed by Loco Digital) and on this website.

How to request account deletion

You can request deletion of your account in either of the following ways:

• In the app or on the website — sign in, open your profile / account settings, and choose the option to delete your account, then confirm.
• By email — if you can no longer access your account, email olga.mulcahy@esma.org from the email address registered to your account, with the subject “Delete my account”. We will verify that the request comes from the account holder before actioning it.

What data is deleted

When your account is deleted we permanently remove the personal data associated with it, including:

• Your name, email address, phone number and address;
• Your company profile, logo and any images or content you uploaded;
• Your event registrations and preferences;
• Your in-app notifications and your device push-notification token.

What may be retained

We may retain a limited amount of information where we are legally required to do so (for example, records needed to meet accounting, tax or membership-obligation requirements). Any such records are kept only for the period required by law and are then securely deleted. We do not retain this data for any other purpose.

How long it takes

Verified deletion requests are actioned within 30 days. If you delete your account from within the app, the removal is immediate.

Questions

If you have any questions about deleting your account or your data, contact us at olga.mulcahy@esma.org. For full details of how we handle personal data, see our Privacy Policy.